Group Leadership Programmes

Leadership programmes delivered in bite-size, interactive, engaging workshops that get everyone involved. No one is left behind.

We cover the soft skills every hospitality leader needs. Because you aren't born knowing this stuff. And shouldn't have to work it out on the job. Skills such as how to manage your confidence, motivate people, build relationships and give good feedback are teachable. So come and be taught.

But this isn't school. This is leadership made to fit the context of a busy service and bustling industry. Think quick wins, memorable frameworks, useable tools - things you can apply back at work straight away.

We balance listening with doing, talking with reflection and digestible theory with practical application. And it's not all talk. Each session ends with commitments – what 3 things will I do as a result of this session in the next week? Everything leads to action.

Director Programme

A coaching-based programme for senior teams that makes the tools of coaching accessible to a wider audience of up to 12 people. A minimum of 4 half days are recommended. Pick and choose from the modules listed.

Fast forward one year from now
Manage the voice inside your head
Looking after yourself and your team
Manage your work, time + energy
Get clear on what matters
Coach yourself, coach others

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Manager Programme

BOOST how to build resilience
FUEL manage work and energy
GROW build a feedback culture
STRETCH develop a growth mindset
FLEX find your leadership style
CONNECT communicate effectively
ENGAGE make your training stick
TRUST strengthen relationships
EMPOWER develop a coaching style

Modules you can pick and choose from, designed to upskill managers - giving them the tools to lead themselves and others confidently.

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Results

Testimonials

Madeleine has curated a brilliant training programme for our leaders. The impact has been immediate, the engagement from the team has been wonderful to see. She talks the right language and makes meaningful connections with everyone in the room. Really impressive.

Tom Ward, Director of Operations, JKS

If you are looking for someone to develop your leaders, I really recommend working with Madeleine. People leave her training programmes and coaching feeling motivated about their work lives again, with more confidence in their strengths and the right tools to improve. Her work has impact.

Ceri Gott, People & Performance Director, Hawksmoor

As our business grew we knew we needed to make our culture stick. Madeleine took our managers and senior people on that journey and helped us achieve our goal. The feedback from our people was that time spent with her was invaluable and really helped them to be better leaders and we have seen the results translate to retention, NPS and profitability. I wouldn't hesitate in recommending her to any business or early stage entrepreneur taking the step to grow to multiple units, invest in bringing her in early, it's priceless.

Mitch Tonks, Founder & CEO, Rockfish

Madeleine designed a bespoke leadership course for us that encompassed the needs of Harts Group, both front and back of house. No mean feat, given we have 6 brands and 14 sites! She is super smart, articulate and tuned in to the needs of the hospitality industry through and through; the pressures our teams are under and the support needed for every one of our future leaders to excel.

Anna Watkins, Managing Director, Barrafina Group

Madeleine is one of the best in the business. I wouldn't hesitate to recommend her to anyone looking to develop a business, or to develop themselves or their team as leaders.

Will Beckett, Founder & CEO, Hawksmoor

Madeleine's work has been invaluable to the restaurant. She has been able to create an atmosphere that promotes open and honest discussion amongst the team during her sessions. I would credit her with helping us develop as individuals, as a team and as a restaurant business.

James Lowe, Chef, Director & Founder, Lyle’s

Working with Madeleine has been one of the best decisions we’ve made to help evolve the business and support our staff. Being able to take a step back and really unpack what it is that we do and the kind of energy we want to create has been an invaluable experience and it’s been an incredibly positive experience for us all.

Samantha Lim, Co-founder, Elliot’s

Warm, engaging, and informative - The Good Life's sessions have been fundamental in building confidence, character and ability within our teams.

Rik Campbell, Co-Founder, Kricket

I first attended one of Madeleine's workshops back when she was the Head of Culture at Hawksmoor, and I was immediately drawn to her natural ability to connect with people. Her sessions were always so engaging, and I left feeling more confident in managing myself and my workload. Fast forward to now, and I’m super excited to have Madeleine back for a series of training sessions at my current company, Kricket!

What’s amazing is that it’s not just the tips and tools I consciously picked up from her years ago; it’s all the deeper insights that have somehow stuck with me over time. I’ve been using these lessons in my daily life without even realising where they came from! Our most recent session gave me even more fantastic tools to enhance my skills as a manager and a person. I can’t wait to see what I’ll learn next time! Thank you, Madeleine! You’ve truly made a difference in my life, both at work and beyond, and I can’t thank you enough!

Amelia Soro, Head of Marketing, Kricket Group

Madeleine has the Midas touch. She has an incredible knack for getting the best out of everyone she encounters. Her material is thought-provoking, engaging and inclusive. Madeleine breathes positivity and encourages current and future leaders to explore aspects of their management styles that they have rarely considered. Anyone who has the privilege to attend a Good Life workshop will leave energised to take on the world!

Eadaoin McDonagh, COO, White Rabbit Projects